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Refund Policy

Before a customer leaves the market pickup site, they must verify their order. Any items missing once the customer has left the pickup site cannot be returned, replaced, or credited.

Any products that are delivered to the customer in unsatisfactory condition may be returned to the pickup site. The item will either be replaced or you will receive a credit for the item. You may use our Contact Us form to communicate any problems with your order.

All orders submitted must be paid for; refunds are not available if you forget an item at the pick-up site, or forget to get your order entirely.


Pick-up Process

From November to April, online order pickups will be on Saturday mornings (10 AM- 1 PM) at the Traverse City Tourism Building (101 W Grandview Pkwy, Traverse City, MI 49684). 

There are no assigned timeslots, customers are expected to arrive during the three-hour window. Orders cannot be held after 1 PM.\

If for some reason you are not able to pick up your order, please contact the Market Manager (kwarner@ecoseeds.org) at least 24 hours in advance.